Terms & Conditions

Welcome to HandyDanny Repairs, proudly serving Northside Chicago communities and surrounding areas. We offer comprehensive electronic repair services for individual consumers and businesses. These terms and conditions govern the use of electronic repair services provided by HandyDanny Repairs LLC, hereinafter referred to as "HandyDanny Repairs."

A Few Terms

When we use “HandyDanny”, "HandyDanny Repairs", or terms like “we”, “us”, or “our” in these Terms and Conditions, we are referring to HandyDanny Repairs LLC, our subsidiaries, and affiliates.
When we use terms like “you” and “your,” we are referring to you as a visitor to our website or as a user of HandyDanny products and services, whether as an individual or a business.

Services Overview

HandyDanny Repairs provides electronic device repair services through curbside pickup, in-person drop-off, and mail-in services. We cater to a wide range of devices, including smartphones, laptops, desktops, and tablets. By using our services, you agree to comply with these terms.

Service Requests

• Curbside Pickup: Ensure that the device is securely packaged and handed over to HandyDanny’s representative. You are responsible for removing any SIM cards, memory cards, or accessories not necessary for the repair.
• Mail-In Devices: You are responsible for all shipping costs and ensuring the device is securely packaged. The order amount must be equal to or greater than the shipping amount. If the order amount is less than the shipping amount, the order may be canceled, and you will be notified of the cancellation. HandyDanny will not be responsible for damage or loss of the device during shipping.

Your Responsibilities

• You are responsible for removing any SIM cards, memory cards, or accessories not necessary for the repair. HandyDanny is not liable for any lost accessories.
• It is your responsibility to inform HandyDanny of any known issues or prior damage before repair.

Business Service Request Terms

By using HandyDanny Repairs services, including repairs, maintenance packages, remote support, and on-site visits, you agree to the following terms and conditions:

• On-Site Service & Travel Fees
  On-site service is available for businesses that require repairs that cannot be resolved remotely.
  On-Site Service Rate: This service is billed per hour, with a minimum charge of one hour.
  Travel Fees: For on-site service outside of a 5-mile radius from the center of Chicago, travel fees will apply. These fees will be confirmed before the service is scheduled and are non-refundable. Travel fees cover the technician’s travel time and expenses.
• Remote Support
  Remote Support is available for software issues, basic troubleshooting, and minor repairs that can be addressed through a phone call or remote connection.
  Remote support is billed per 30-minute session.
  Hardware-related issues require an on-site visit and are not eligible for remote support.
• Monthly and Quarterly Maintenance Packages
  Our Maintenance Packages are available to both individual users and businesses. These packages include routine maintenance, software updates, virus protection, and priority service for all your electronic devices. The package is billed on a recurring monthly basis.
  The fee for Monthly and Quarterly Maintenance Packages is non-refundable.
  Services included in the package are limited to basic maintenance and software troubleshooting. Hardware repairs or replacements are not included but can be provided at an additional cost.
  You may cancel your Maintenance Package at any time with 30 days’ notice. Cancellations will take effect at the end of the current billing cycle.
  Pricing for Maintenance Packages varies depending on your business needs (or individual requirements).

Responsibility to Pick Up Devices

Due to space limitations, HandyDanny requests that you pick up your device when informed about repair completion. If your device is left with HandyDanny and is not picked up within 60 days after being notified by us, HandyDanny will consider your device abandoned and may dispose of your device in accordance with applicable law.
You agree to hold HandyDanny harmless for any damage or claim for the abandoned property (as stated in the HandyDanny Terms and Conditions page on handydannyrepairs.com), which we may discard or recycle at our sole discretion 60 days from you being notified that your product has been serviced.

Shipping and Risk

For mail-in repairs:
The risk of loss or damage passes to you once the device has been shipped to us by a carrier.
When shipping the repaired device back to you, HandyDanny will use standard shipping services. The risk of loss or damage during return shipping will also rest with the customer and carrier unless you opt for insured or expedited shipping at an additional cost.

Estimates and Fees

Upon receipt of your device, we will conduct an initial inspection to provide an estimated cost of repair. All estimates are subject to change if further issues are discovered during the repair process.

Repair Attempt Fee

We charge a repair attempt fee for devices that have had prior repair attempts, or if our repair attempt is unsuccessful, or if data recovery is not possible. If the device was previously worked on before being received by HandyDanny, you will be charged this fee to cover time and labor on your device.

Payment for Service

Payment in full for repairs and services must be rendered prior to picking up a device. A non-refundable repair deposit may be required for repairs that require a special order to be placed.

Device Warranty and Repairs

• Limited Warranty: HandyDanny Repairs provides a 60-day limited warranty on repairs for the specific issue repaired. This warranty only covers the specific components repaired or replaced by HandyDanny Repairs.
• Warranty Exclusions
  HandyDanny does not offer warranties or guarantees, explicit or implicit, on any of the following:
  • Any service using parts not purchased through HandyDanny Repairs.
  • Any software issues, including virus removal, or operating system installation.
  • New symptoms/issues not directly tied to the original service within the 60-day guarantee period.
  • Installing new hardware or modifying existing hardware in the 60-day guarantee period.
  • RMA/shipping return costs.

Returns

HandyDanny Repairs offers a 30-day return shipping policy for any items that are deemed faulty upon receipt. There is a 5% non-refundable bank fee applied to all returns. Customers must reach out for an RMA approval and can then proceed to send back their items within the 30-day period since the order was placed.

No Guarantee of Data Recovery

HandyDanny Repairs does not guarantee the recovery or preservation of any data or files on your device. It is your responsibility to back up any data before providing your device for service. HandyDanny will not be liable for any loss of data.

Data Privacy

We take data privacy seriously. Any personal or sensitive information stored on the device will be handled in accordance with our Privacy Policy. However, you are advised to remove or secure any confidential data before submitting the device for repair.

Use of Photos for Marketing

By submitting your device for repair, you agree that HandyDanny may take photographs of the repair process, completed repairs, or your device for the purpose of marketing, promotion, and showcasing our work on various platforms such as our website, social media, and advertising materials.

SMS

HandyDanny Repairs: A campaign that covers multiple use cases such as Customer Care and Marketing to engage with our customers. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to cancel.

Force Majeure

HandyDanny Repairs shall not be held responsible for delays or failures in performance resulting from events beyond our control, such as natural disasters, strikes, or other unforeseen circumstances.

Severability

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Limitation of Liability

To the fullest extent permitted by law: HandyDanny Repairs shall not be liable for any direct, indirect, incidental, or consequential damages, including but not limited to the loss of data, loss of income, or business interruption, that arise from the use of our services. In no event shall HandyDanny Repair’s total liability to you exceed the amount paid by you for the specific repair service requested.

Indemnification

By using our services, you agree to indemnify and hold harmless HandyDanny Repairs LLC, its employees, and affiliates from any claims, damages, losses, or expenses arising out of or related to the use of our repair services.

Dispute Resolution

These terms and conditions shall be governed by and construed in accordance with the laws of the State of Illinois. Any dispute arising out of or relating to these terms or the provision of our services shall be resolved through arbitration in the State of Illinois.

Modification of Terms

HandyDanny reserves the right to modify these terms and conditions at any time without prior notice. Any such modifications will be effective immediately upon posting on HandyDanny's website or other notification to you.

Contact Information

If you have any questions about these terms and conditions, please contact us by email at contact@handydannyrepairs.com or by phone at 1-872-216-7161.
By using HandyDanny Repairs’ services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.