Privacy Policy

Welcome to HandyDanny Repairs, proudly serving Northside Chicago communities and surrounding areas! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information during the repair process, when you visit our website, or use our services. By using our website and services, you agree to the terms of this Privacy Policy.

Information We Collect

HandyDanny uses the information you voluntarily provide to fully process your repair request, such as when you:

• Request curbside pickups or mail-in repairs
• Contact us via our website or by phone
• Complete any forms on our website

The information we collect to process your repair may include, but is not limited to:

• Name
• Email address
• Phone number
• Mailing address (for mail-in services)
• Payment details

If you are a business client, we may collect additional business-related information, including:

• Business name
• Business address
• Business tax ID (if required)
• Specific business needs or device types for repair

Curbside Pickup and Mail-In Services

For curbside pickup and mail-in repair services, we will collect additional information, such as your physical address for pickups and deliveries. This information is strictly used to coordinate and complete these services. Your personal and shipping information will be handled with the utmost confidentiality and only shared with trusted third parties (e.g., couriers) necessary to provide the service.

Business Services

For business clients, HandyDanny Repairs provides electronic repair and maintenance services tailored to business needs, including bulk device repairs, on-site visits, and remote support. We collect business-related information as necessary for scheduling, processing, and providing services to ensure smooth operations.

For ongoing maintenance, such as with our Monthly and Quarterly Maintenance Packages, we collect specific details about your device inventory and any issues you may encounter to provide customized solutions.

How We Use Your Information

We use the information we collect to:

• Provide and manage our services, including curbside pickup, mail-in device repair, and business-specific services
• Process payments
• Communicate with you regarding your orders, updates, or any other inquiries
• Improve our services and website
• Send newsletters or promotional offers (with your consent)

We do not sell, rent, or share your personal information with third parties, except where required by law or necessary to fulfill our services (such as sharing your address with a courier service for mail-in repairs). For business clients, we may share relevant information with service providers or third-party vendors as necessary to fulfill business-specific services, but this will always be done with your consent and in accordance with applicable privacy laws.

Device and Data Repair

When you send or bring your device for repair, we may access certain data on the device to diagnose and fix the issue. We will not access any personal files or data unless required to complete the repair, and we will not copy, transfer, or misuse your personal information in any way. Any personal data on your device remains your responsibility, and we recommend backing up your data before submitting your device for repair.

For business devices, we take all reasonable precautions to safeguard sensitive or proprietary information during the repair process. However, it is still your responsibility to ensure that any confidential business data is properly backed up and protected before submitting your device for service.

Remote Support

HandyDanny Repairs offers remote support for businesses and individuals to address software-related issues, basic troubleshooting, and minor repairs. During a remote session, we may temporarily access your device to assist with the identified issue. We will not access or alter any personal data or files unless required to complete the repair and only with your explicit consent.

By agreeing to remote support, you acknowledge and accept that you are fully responsible for ensuring the security of any data or systems accessed during the support session. 

Electronic Communications:
By using our services, you consent to receiving communications related to your account, repairs, and promotional offers through electronic means, such as email, SMS, and website notifications. You may opt-out of promotional communications at any time.

Messaging

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data consent; this information will not be shared with any third parties.

Payment Information

All payments for services are processed through secure third-party payment processors. We do not store your payment details. Please refer to the privacy policy of the payment processor you choose for more details on how your payment information is handled. By using our services, you consent to the use of these third-party services for payment processing.

Business clients who are invoiced for services may be subject to different payment terms, including but not limited to payment upon receipt, payment within 30 days, or monthly billing. These terms will be specified in the contractual agreement between HandyDanny Repairs and the business.

Data Security

HandyDanny takes reasonable steps to protect the information we collect from unauthorized access, alteration, or disclosure. We use up-to-date industry standard security measures to ensure the information you disclose for your repairs cannot be accessed by an unauthorized third party.

However, while we strive to protect your information, we cannot guarantee the absolute security of information transmitted over the internet, and by using our services, you acknowledge this inherent risk. For business clients, we offer additional security measures for handling sensitive or confidential information, including encrypted communications for remote support.

Your Rights

You have the right to:

• Access and request a copy of the personal information we hold about you
• Correct any inaccuracies in your information
• Request that we delete your personal information, subject to legal and contractual obligations

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required for legal, accounting, or reporting obligations. After this period, your personal information will be securely disposed of or anonymized.

For business clients, we may retain business-related data for as long as necessary to comply with contractual obligations and legal requirements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. Any updates to the policy will be posted on this page with an updated date.

Limitation of Liability

To the fullest extent permitted by law, HandyDanny Repairs will not be held liable for any direct or indirect damages, including but not limited to data loss, business interruption, or any other form of damage or loss arising from your use of our services. In no event shall our liability exceed the amount you paid for the service.

For business clients, our liability for damages shall be limited to the amounts paid for the specific service provided.

Force Majeure

HandyDanny Repairs will not be held responsible for delays or failures in performance resulting from events beyond our control, including but not limited to, natural disasters, strikes, or other unforeseen circumstances.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles.

Indemnification

We strive to provide the best possible service and maintain a high level of professionalism. However, in some situations, there may be unforeseen issues that arise outside of our control (e.g., pre-existing damage to your device or improper use of the service). You agree to indemnify and hold harmless HandyDanny Repairs, its employees, affiliates, contractors, and agents from and against any claims, losses, damages, and liabilities, including legal fees, arising out of your use of our services, violation of this Privacy Policy, or infringement of the rights of third parties.

Dispute Resolution

By using our services, you agree that any dispute or claim arising out of or relating to this Privacy Policy or our services will be resolved through binding arbitration in the State of Illinois, in accordance with the rules of the American Arbitration Association. Any court of competent jurisdiction in Illinois may enforce the arbitration award.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us by email at contact@handydannyrepairs.com or by phone at 1-872-216-7161.

By using HandyDanny Repairs’ services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.